Software Developer
Method:CRM, Toronto, ON
2017-2018
* Implemented business logic to improve synchronization with accounting software.
* Utilized customer feedback to improve user experience and error handling
* Coordinated with multiple teams to provide immediate solutions to customer issues.
Customer Success Manager
Method:CRM, Toronto, ON
2016-2017
* Managed customer accounts and handled billing discrepancies.
* Demoed software and recommended specific custom features to improve workflow.
* Performed initial troubleshooting of customer issues and identified platform issues.
Technical Sales Specialist
Method:CRM, Toronto, ON
2015-2016
* Worked directly with clients to create customized software projects.
* Implemented personalized features to handle varied workflows.
* Operated within strict timelines to deliver high quality business solutions.
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